Eastern Mediterranean Health Journal | Past issues | Volume 17, 2011 | Volume 17, issue 1 | Quality of care for obstetric emergencies in 4 general hospitals in Egypt: an observational study of delays in receiving care and blood bank services

Quality of care for obstetric emergencies in 4 general hospitals in Egypt: an observational study of delays in receiving care and blood bank services

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Research article

K.H. Nada,1 A.A. Barakat 1,2 and R.Gipson1

جودة الرعاية التوليدية في الحالات الطارئة في أربع مستشفيات عامة في مصر: دراسة ملاحظة حول التأخر في تلقي الرعاية وحول خدمات بنك الدم

خالد حسن ندا، عبير عبده بركات، ريجينالد جيبسون

الخلاصـة: يؤدي عدم توافر الدم إلى وقوع 16 % من مجمل وفيات الأمهات في مصر. وتهدف هذه الدراسة إلى تقييم جودة الرعاية التوليدية في الحالات الطارئة في أربع مستشفيات عامة في مصر، لفترة 6 أشهر، مع التركيز على التأخير في تلقي الرعاية وخدمات بنك الدم. وقد تم تسجيل ملاحظات حول التدابير المتخذة والتأخُّر الحاصل في المواقع السريرية، منذ بدء شكوى المريضة حتى خروجها، ومنذ استلام واستيفاء طلبات الدم في بنك الدم. وقد أخفقت المريضات في التعرف على علامات الخطورة. وأدى سوء المواصلات، وسوء اختيار مقدِّم الخدمة الصحية أو مرافق هذه الخدمة، وعدم وضوح نظم الإحالة إلى إطالة فترات التأخير. وتمثَّلت مواقع التأخُّر، في إدخال المريضات إلى المستشفى، وفي تقييم حالتهن، وفي بدء الإنعاش، وفي بدء التدخلات الطبية أو الجراحية، وفي طلب الدم، وفي الحصول على الدم، وفي إعطائه للمريضات. وكانت إجراءات طلب الدم دون المستوى المعياري. ويعود عدم توفر الدم إلى أسباب تعود لنظم متعددة.

ABSTRACT: A lack of available blood contributes to 16% of all maternal deaths in Egypt. This study aimed to assess the quality of care for obstetric emergencies in 4 general hospitals in Egypt over a 6-month period with the focus on delays in receiving care and blood bank services. Observations were made of the processes and delays in the clinical setting, from the start of each patient’s complaint until discharge, and the receipt and filling of orders for blood at the blood bank. Patients failed to recognize danger signs. Lack of transportation, incorrect choice of provider or facility and unclear referral systems added further delays. Delays occurred in hospital admission, assessment of patients, initiation of resuscitation, initiation of medical or surgical interventions, ordering blood, receipt of blood and administration of blood to patients. The blood ordering procedures were substandard. Lack of blood availability had multidisciplinary causes.

Qualité des soins obstétricaux d’urgence dans quatre hôpitaux généraux d’Égypte : étude d’observation sur les retards dans l’administration des soins et la mise en oeuvre des services de la banque de sang
RÉSUMÉ: Le manque de sang disponible contribue pour 16 % au taux de mortalité maternelle toutes causes confondues en Égypte. La présente étude vise à évaluer la qualité des soins obstétricaux d’urgence dans quatre hôpitaux généraux d’Égypte sur une période de six mois, avec une attention particulière pour les retards dans l’administration des soins et la mise en oeuvre des services de la banque de sang. Des observations ont été effectuées sur les processus des soins et les retards dans leur administration en établissements de soins, à partir de l’apparition du motif de consultation des patientes jusqu’à leur sortie de l’établissement de soins, et sur la réception des demandes de sang à la banque de sang et leur exécution. Les patientes n’identifiaient pas les signes de danger. La carence des transports, le choix inadapté d’un prestataire ou d’un établissement et des systèmes peu clairs d’orientation-recours contribuaient à accroître les retards. Des retards se sont produits dans l’admission à l’hôpital, l’examen des patientes et la mise en oeuvre d’un protocole de réanimation, mais aussi dans l’instauration d’interventions médicales ou chirurgicales, la demande de sang, la réception et l’administration du sang aux patientes. Les procédures de demande de sang n’étaient pas conformes aux normes. La disponibilité insuffisante du sang avait des causes pluridisciplinaires.


1Egypt Healthy Mother/Healthy Child Project, John Snow Inc., Cairo, Egypt.
2Department of Public Health, University of Cairo, Cairo, Egypt (Correspondence to A.A. Barakat: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ).
Received: 21/03/09; accepted: 26/07/09

EMHJ, 2012, 17(1): 19-25

Introduction

The World Health Organization (WHO) estimates that 515 000 women die each year from pregnancy-related causes, and almost all of these deaths occur in developing countries [1]. In Egypt, despite the decline in maternal mortality from 174/100 000 live births in 1992–93 to 84/100 000 live births in 2000 [2], haemorrhage is still the leading direct cause of maternal mortality and is associated with 38% of all maternal deaths. In the case of either antepartum or postpartum haemorrhage, timely receipt of blood, blood products or volume expanders is required in order to save lives. The lack of available blood has been estimated to contribute to 16% of all maternal deaths in Egypt [2].

As the time from the onset of haemorrhage to death in pregnant women is often short, WHO recommends that intravenous fluids should be available at all levels of the health care system, and that blood transfusion services should be available at all times in hospitals [3]. This study aimed to assess the quality of care for obstetric emergencies in 4 general hospitals in Egypt with the focus on delays in receiving care and blood bank services.

Methods

The study used quantitative methods to collect data on emergency obstetric care in 4 general hospitals in Egypt.

Study sites and sample

The study was conducted in the general hospitals in the 4 governorates where the Egypt Healthy Mother/Healthy Child project was active: Sohag, Assiut, Minya and Giza. All pregnant women presenting to the study hospitals during the observation sessions who needed immediate blood transfusion, or for whom blood transfusion was anticipated based on a clinical assessment, were included in the study.

Data collection

Data collection started from the beginning of March 2003  and lasted for 6 months. Initially an assessment was made of each facility’s blood banks and general blood supply. Then for each woman needing blood transfusion at the study hospitals an analysis was conducted on the different processes involved from the start of the patient’s complaint until her discharge.

Tools

All data collection tools were revised and piloted before data collection started.

Clinical events

A datasheet was used to record the clinical events for each woman admitted as an obstetric emergency. This included a structured questionnaire to interview the patient or her relatives to document basic demographic data and events occurring before and after arrival at the hospital: the decision to seek care (how long after the problem started was care sought, reasons for choice of provider); and details about transport to the facility (type of transport, time taken).

A checklist was used for direct observation of all activities occurring in the clinical setting: admission procedures (time of admission, time when first examined by physician, time when diagnosis was completed and treatment started); diagnosis (diagnosis recorded by hospital staff on admission, diagnosis recorded by researcher); surgical/medical interventions (whether needed, whether intervention followed the agreed protocol; what interventions were done, when started, indications for blood transfusion, whether transfusion followed agreed protocols); and laboratory tests (history taken, tests ordered, whether tests were appropriate, when results were received).

Blood bank activities

Another datasheet was used to record blood bank activities. The first section was observations in the blood bank: timing of all stages in the blood orders (order received, action taken, blood sample received, blood group determined; cross-matching completed, blood unit despatched); procedures and personnel involved in making the order; problems with orders and actions taken; types of blood product ordered; and inspection of orders.

Research team

Data collection required judging the clinical performance of providers, which necessitated a highly trained observation team. Observations in the clinical setting were conducted by assistant lecturers in gynaecology and obstetrics and the blood bank observations were conducted by blood bank specialists. To minimize subjectivity on behalf of observers, standard Ministry of Health and Population protocols and guidelines were used as a benchmark to judge clinical and blood bank performance [4,5]. The researchers were intensively trained on the objectives, methods and data collection tools, observation methods, case inclusion criteria, guidelines for appropriate use of blood and blood components, standard management of relevant cases, standard information on blood donation, qualitative research, glossary of relevant definitions and logistical arrangements. This was designed to minimize observer bias.

Ethical considerations

Observers did not interfere in cases even where they were aware of negligence that might result in harm to the patient. This was done for the sake of the validity of research results. However, all remarks were communicated to managers and decision-makers in the hospitals, in order to guide the process of quality improvement inside the hospitals including prevention of recorded delays and harmful practices.

Analysis

Data validation of the completed forms and the computer data base took place. Epi-Info

Study population

The total number of women observed in the 4 hospitals was 102. The majority of patients presented to hospital either for delivery (50%) or suffering from bleeding (38%) or other complications.

Delays in attending hospital

Choice of provider

The most frequent reason mentioned for their choice of any health care provider was the provider’s proximity to their home (55%). Among those who sought care directly at the general hospital, one-third (32%) went because it was the nearest hospital, and only 6% went because they believed that they would receive good medical care there.

Patients’ transport

Almost all patients coming to the hospital had made their own transport arrangements. An ambulance was called in only 5 cases; in 4 cases it was called by a relative or neighbour, while in 1 case transport was arranged by a district hospital. Thus of the 23 women referred from a public facility to the general hospital because of an obstetric emergency, all but 1 was left to arrange for her own means of transportation. The most commonly used means of transport were taxi (67% of cases) or pick-up truck (22%) (where the patient lies in the open bed of the truck).

Time spent from decision to seek care until arrival at general hospital

Delays in admission

Registrationn

Registration of patients on arrival at the hospital required an identification document for the patient or someone accompanying her (for 1 patient the husband had to return home to retrieve it).

Time spent from registration until decision to admit

Patients arriving at the hospital had to wait on average 20 minutes to be registered by the hospital clerk. The average time taken from registration

Delays in initial assessment

Initial assessment and resuscitationn

Relevant vital signs were checked in only 62/102 (62%) of the study cases. Resuscitation was needed for 61 women (61%) and was done for 57/61 (93%) of them. The most common resuscitation measure was initiating a crystalloid intravenous drip (98%); other measures were emptying the bladder with a Foley catheter (35%) or oxygen administration (16%). Medical supplies needed for resuscitation were generally available, with a few exceptions. Colloids were available in only 1 hospital, but were never observed in use.

Time spent from initial assessment until intervention started

The time between the physician first examining the patient until a medical or surgical intervention was started was approximately 3 hours. In some of cases (39.8%) the time spent was justified, but in 61/102 cases (60%) the long time interval could not be justified on medical grounds by expert obstetricians.

Table 1 Flow analysis of time spent from complication occurring until first examination by a physician for all patients presenting (n = 102)

Delays in anaesthesia and laboratory investigations

Anaesthesia was needed in 77/102 cases (76%), but was immediately available in less than half of these (35/77, 45%). For cases where anaesthesia was needed, but not immediately available, an anaesthetist was called for only 80% of cases. According to the clinical judgement of the researchers anaesthesia was delayed to the extent that it contributed to patient morbidity in 32% of the cases where it was needed.

Sonography was available in all 4 hospitals, but in 1 hospital the sonar room was locked after working hours.

Delays in ordering blood for transfusion

Reservation of blood

According to the treating physician’s diagnosis, 16 cases warranted immediate blood transfusion. Of these cases, immediate transfusion was ordered in 10 cases (63%), provisional reservation was ordered in 2 (13%) and no blood was reserved in 4 (25%). A further 85 cases were judged to need provisional reservation of blood. Of these, immediate transfusion was ordered for 6 (7%), provisional reservation was ordered for 38 (45%) and no blood was reserved for 41 (48%).

Only whole or fresh whole blood was ordered, except in 1 case where packed red blood cells were ordered. A total of 48/56 (86%) of orders were for only 1 unit of blood. The blood product ordered was the first choice for the clinical condition according to the agreed protocol for 75% of 56 patients for whom blood was ordered. A history of previous transfusion or transfusion reaction was taken for only 4 of the cases for whom blood was ordered, and it was recorded in the patient’s records in 2 of them. In only 7 cases was the reason for transfusion recorded.

Table 2 Flow analysis of time spent from patient registration until blood transfusion was completed for patients for whom provisional reservation of blood was ordered (n = 85) 

After the order of blood was made, no communication between the treating physicians and the blood bank took place, with 1 exception (1/56) (in which the communication was considered inadequate by the researcher)

Time spent from initial assessment until blood ordered

The average time from the physician first examining the patient until blood was ordered was on average 1 hour 20 minutes for all cases for which blood was requested. Interestingly, the average time between the first examination and the time when blood was ordered was lower for the patients for whom provisional reservation of blood was ordered (1 hour 45 minutes) (Figure 2) than for the patients for whom immediate transfusion of blood was ordered (40 minutes) (Figure 3).

Table 3 Flow analysis of time spent from complication occurring until blood transfusion was completed for patients where immediate transfusion of blood was indicated according to protocol (n = 16) 

Time spent from order for blood until blood arrival at the hospital

The average time from ordering blood for immediate transfusion until the blood arrived at the hospital was 50 minutes (Figure 4). In cases of provisional reservation of blood the time interval was 2 hours 5 minutes (Figure 2). This time interval included the time needed for donation by relatives or friends in cases of shortage of the needed blood group (donation took place for 19 patients). It also included the time for serological testing of the donated blood (using the rapid method).

Table 4 Flow analysis of time spent from complication occurring until blood transfusion was completed for patients who received immediate transfusion of blood (n = 13)

 In 1 case blood had to be purchased from the regional blood bank by the patient’s relatives (due to the lack of the blood group in the hospital). They brought it in a plastic bag surrounded by ice cubes. It took 1 hour 40 minutes from the time they were asked to buy blood until it was brought to the patient.

Delays in administering blood

Transfusion of blood

Of a total of 56 orders, only 22 (40%) were brought to the clinical setting. Of the received blood 2/22 orders (9%) were not administered to the patient and were wasted since blood banks follow a non-return policy for blood units dispatched for more than 30 minutes. The blood unit was not properly inspected before administration for any of the cases. The patient’s identity was checked against the blood unit in only 40% of the orders.

Physicians did not record baseline information related to transfusion for any of the patients, except in 1 case. None of the patients were given assurances about the procedure or asked for their consent, and only 40% of conscious patients were instructed to report any unusual symptoms.

The administered blood was judged to have been given too rapidly in 90% of cases, and patient monitoring in the first 15 minutes was only done in 30% of the cases. There was no system in place to report transfusion reactions in any of the study facilities.

Time spent from blood arrival at hospital until administered to patient

Once the blood reached the clinical setting, the average time taken until it was administered to patients for whom immediate transfusion was ordered was on average 39 minutes (n = 13) (Figure 4). In cases in which blood was only reserved and then later administered to the patient it was 1hour 10 minutes (Figure 2).

Time spent from start of transfusion until completion

Outcomes

One woman died and, in the researcher’s judgement, delay in receiving blood was a contributing factor. Thus maternal mortality was the outcome in 1% of emergency obstetric cases compared with less than 0.2% in the other admitted patients.

Discussion

Key factors in the total delay in handling obstetric emergencies in this study was the delay in attending hospital due to women’s initial choices of care provider and inadequate transport facilities. While one-third of women (32%) came directly to the hospital because it was the nearest provider, only 6% believed they would receive good medical care there. This perception of poor quality of care provided at the general hospitals was likely to be a factor in the delay in seeking care. This acts both directly through prolonging the time until the decision to seek care is taken and indirectly through the decision to go to other providers who are not equipped to handle these emergencies. Barnes-Jasiah et al. identified confidence in the medical services as a crucial factor in delaying, or never making, the decision to seek care [6]. Also, a shortage in obstetricians can affect birth outcomes dramatically. In rural Washington women from “high-outflow” communities, where women deliver far from local hospitals due to shortage in local providers, had a higher rate of complicated deliveries than women from communities where most patients delivered in the local hospital [7]. Another major concern is that patients coming to the hospital nearly always made their own transport arrangements. In Tanzania participatory community plans to solve transport-related delays in handling maternal emergencies were developed in 50 villages and showed some success in collecting funds for and organizing better transport systems [8].

The next component of the total delay in emergency obstetric care was the delay in initiating care. The average total time for both registering then first examining the patient was 46 minutes. Delayed anaesthesia, delayed laboratory results and a locked sonar room contributed to patient morbidity. This is not unique to developing countries; for example, a national survey in England and Wales found that anaesthesia was delayed during obstetric emergencies in 29% of cases [9].

Deficiencies in quality of care were not judged by our researchers to be related to lack of resources. Research has indicated that even countries with an annual per capita income of only US$ 200 have succeeded in substantially reducing maternal mortality. Maternal mortality is more closely linked to poor organization of services than to a lack of national resources [10]. For example, the dramatic decline in the incidence of haemorrhage as a cause of maternal mortality in Commonwealth countries between 1954 and 1985 appears to have been due to both legislative actions and to improvements in medical practice such as licensing of maternity services and blood banks [11].

Communication between the treating physician and the blood bank never took place, with 1 exception. Samples were sent without information, with incomplete information or with information on the sample and “request document” not cross-checked. These factors exponentially increase the risk of transfusing incompatible blood. Research shows that the majority of errors related to transfusions occur outside the blood bank [12], which was also the case in our study. The seriousness of such errors should not be underestimated. Presently in developed countries, transfusion errors are a greater source of morbidity and mortality than transfusion-transmitted infections [13].

Our observations showed that practices related to blood transfusion were poor; the blood units were not properly inspected before administration in any of the cases and the patient’s identity was checked against the blood unit in only 40% of the cases. Studies show that patient and blood unit identification are not always done to the highest standard, even in developed countries. In a study in the US, completion of 4 specific components of the identification process was achieved in 62.3% of cases, whereas completion of all steps was achieved in 25.4% of cases [14].

WHO has frequently emphasized the need for a basic infrastructure and resources for the establishment of a plasma fractionation in developing countries as a tool for radical upgrading of countries’ blood transfusion systems. Rapid transfusion and lack of monitoring before and after commencement of transfusion are life-threatening issues since the most serious transfusion reactions occur during that time [15].

Conclusion

In the current study, the delay in receiving blood for transfusion was a key issue in the quality of care of women with obstetric emergencies.  The problem is multidisciplinary. Availability of blood and delays in delivering it are not constrained by the availability of resources, which were judged to be available to an acceptable level in all study hospitals. Controlling this problem in Egypt would require better organization and practices in the blood bank service, improved clinical performance within the general hospitals and better management of patient admissions and referrals. Interventions should also be directed towards women and health care decision-makers within households to help them to recognize the warning symptoms of obstetric emergencies and to appreciate the need to deal with these immediately.

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