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“Every minute counts”: inside the ambulances connecting patients to care in Idlib
An ambulance operated by the Syrian American Medical Society arrives at Latakia Health Directorate during the wildfire response. Photo credit: WHO
14 September 2025, Idlib, Syrian Arab Republic – This summer, when wildfires swept through the forests of Latakia, ambulance teams from Idlib were called in to support the emergency response. Paramedics rushed into smoke-filled hillsides where fire crews struggled to breathe. Among them was Mohammed Al Shahad, a father of three from Idlib, who recalls carrying a civil defense worker with severe burns and respiratory distress into his ambulance.
“We gave him fluids, oxygen, and urgent care before rushing him to Latakia National Hospital. That intervention saved his life, allowing him to return to his children and family. I will never forget that moment, knowing we had given him and his loved ones hope again,” Mohammed says.
Life on the frontline
For Mohammed and his colleague Bashar Al Ali, every day begins and ends in uncertainty. Bashar, from rural Idlib, joined the Syrian American Medical Society (SAMS) ambulance system in 2020 out of a sense of duty. “One moment I may be sitting quietly with my colleagues, and the next we receive an urgent call. Within seconds, we must be in the vehicle, preparing our equipment and rushing towards the patient. Even a single minute can mean the difference between life and death.”
SAMS ambulances navigate smoke and rough terrain in Latakia to reach people affected by the wildfires. Photo credit: WHO
Both paramedics describe relentless challenges: navigating damaged or blocked roads, stabilizing patients with life-threatening trauma, and, until December last year, working under the constant threat of airstrikes. For Bashar, what keeps him going is the gratitude he sees in families’ eyes when their loved one makes it safely to hospital. “Ambulances here are not a luxury – they are the difference between life and death.”
On an average day, Mohammed may transfer up to 10 patients, ranging from newborns needing oxygen to trauma cases requiring urgent surgery. With only one paramedic often on board, the task is daunting. Yet, as he says, “Being a paramedic is not only about transporting patients – it is about carrying out a profound humanitarian mission: to save lives in the most dangerous places, where few others can reach.”
Strengthening the referral lifeline
The work of Bashar and Mohammed is part of a wider system that WHO and partners are supporting to ensure patients reach specialized care on time. Of the more than 200 ambulances operating in Idlib and Aleppo, WHO has supported over 30. This includes ambulances managed by SAMS, as well as the referral desk in northern Aleppo, which coordinates patient transfers and enables faster treatment.
Ambulances supported by WHO and managed by SAMS prepare to transfer patients with war-related injuries in Sweida. Photo credit: WHO
In 2025, SAMS teams operated seven fully equipped ambulances in Idlib and facilitated nearly 3000 referrals, benefiting more than 2700 people, including over 160 people with disabilities. More than 1000 of these cases were for trauma and rehabilitation care.
Through this initiative, SAMS was also called on to respond to national priorities at the request of the Ministry of Health. In Latakia, its ambulances supported the response to the wildfire. In the south, four ambulances were deployed to Sweida and Daraa to transfer patients with severe war-related injuries to hospitals in Daraa and Damascus. These efforts reflect how referral services are adapting to national needs and integrating into the broader health system.
This work is made possible through funding from the European Union (EU), through its Civil Protection and Humanitarian Aid Operations (ECHO) and Novo Nordisk Foundation.
Why it matters
After 14 years of crisis, emergency referrals remain one of the most urgent gaps in Syria’s health system. For patients with trauma, maternal complications, or chronic disease, timely transfer can be the difference between life and death.
Reliable ambulance services reduce preventable deaths and help connect people to specialized treatment. They are also strengthening resilience – training health workers, improving coordination, and aligning with the Ministry of Health’s goals to expand access and preparedness. Each ambulance on the road represents more than a service: it is a critical step toward a stronger, nationally supported health system.
For Bashar, the calling is clear: “I have seen dozens of cases on the verge of death, but with quick intervention and the right tools, lives were saved. That support gave people confidence that someone was standing by them – that hope still exists, even in the darkest moments.”
And for Mohammed, the motivation is deeply personal: “When we arrive, people know help has come. That’s what keeps us going.”
KSrelief and WHO deliver five ambulances to strengthen Syria’s referral system
Five ambulances funded by KSrelief and delivered through WHO to the Ministry of Health in Idlib. Photo: WHO7 September 2025, Idlib, Syrian Arab Republic– Five fully equipped ambulances funded by the King Salman Humanitarian Aid and Relief Centre (KSrelief) were delivered today by the World Health Organization (WHO) to the Ministry of Health in Idlib, boosting lifesaving referral services for thousands of patients.
The ambulances will be deployed to strengthen the referral network operating under the supervision of the Directorate of Health and assigned to the Union of Medical Care and Relief Organizations (UOSSM), an implementing partner within the system, to respond to emergencies and transport patients from primary health centres to hospitals capable of providing advanced care. Fully equipped for urgent cases, the vehicles will help ensure that people in critical condition can access timely and lifesaving care.
Dr. Samer Al-Jutaili, KSrelief official spokesperson, said, “At KSrelief we believe that every life saved is a step towards rebuilding hope and resilience in Syria. These ambulances are more than just vehicles – they are lifelines that ensure timely access to medical care, fostering a healthier, stronger future for all Syrians.”
A KSrelief-branded truck during the transshipment process, carrying five fully equipped ambulances delivered through WHO to the Ministry of Health in Idlib. Photo: WHOWHO is supporting the operation and integration of the ambulances as part of wider efforts to strengthen Syria’s referral system. This includes improving coordination between facilities, training health workers, and ensuring patients reach specialized care without delay. These new ambulances, and the wider referral support around them, mark an important step towards a more integrated and nationally supported health system – one where emergency response and referral pathways are sustained within Syrian institutions.
“These ambulances are not just vehicles – they are a critical link in the chain of survival,” said Rosa Crestani, WHO Emergency Lead for the Gaziantep field office that handles cross-border response. “As Syria moves from emergency response towards early recovery, strengthening referral pathways is essential. With KSrelief’s support, and under the Ministry of Health’s leadership together with a strong network of health partners, we are reinforcing a system that ensures timely emergency care, reduces preventable deaths, and builds the foundations for a more resilient, nationally supported health system.”
The Ministry of Health has set out a clear vision to expand access to care, improve quality, and ensure the health system is better prepared for future challenges. The partnership with KSrelief and WHO directly supports this direction through procurement of essential medicines, operational support for health facilities in Idlib and Aleppo, replacement of damaged equipment, and provision of ambulances. Together, these agreements total US$ 9.49 million and benefit nearly one million people.
Media contacts
Halah Kabash,
Mrinalini Santhanam,
EU provides €22 million to WHO to keep health services running for over 6.5 million in Syria
Families receive health services at Al Bir NGO in Hama governorate, supported by WHO with funding from ECHO. Photo: WHO2 September 2025, Damascus, Syrian Arab Republic – The European Union, through its Civil Protection and Humanitarian Aid Operations department, has contributed €22 million to support the World Health Organization’s efforts to sustain life-saving and life-sustaining health services for people across Syria.
The funding will enable WHO to maintain essential health services, strengthen disease surveillance and outbreak response, and treat severe acute malnutrition among vulnerable groups. Over the next year, the support will ensure access to healthcare for more than 6.5 million people across all governorates in Syria.
“We are deeply grateful to the European Union for its continued partnership and commitment to health in Syria,” said Acting WHO Representative in Syria, Christina Bethke. “This funding arrives at a critical time when the health system remains severely strained after years of conflict. Keeping humanitarian health services running is essential as Syria enters its recovery phase. A well-planned transition will ensure lifesaving care continues while early recovery and development efforts help rebuild the health system for long-term stability.”
ECHO-funded medical supplies entering Idlib from Türkiye in January 2025 to support health facilities serving vulnerable communities. Photo: WHOWHO will work with the Ministry of Health and health partners to provide medical supplies to over 600 health facilities, support more than 1.5 million primary healthcare consultations, expand trauma and emergency care, and strengthen mental health services. The funding will also support rapid disease detection and response systems, helping contain outbreaks such as cholera and influenza.
“With ongoing fragility in Syria, any break in humanitarian aid could leave even more people without care. This support will enable WHO to deliver essential medicines, trauma and emergency kits, and nutrition supplies, while also training health workers to better manage injuries, malnutrition, and mental health needs,” added Christina Bethke. “It will help ensure that the most vulnerable – including children, women, and people with chronic diseases – continue to receive the care they need.”
WHO will continue delivering supplies from Türkiye into northwest Syria during this transition phase, with particular emphasis on support to health facilities serving displaced communities in Idlib and northern Aleppo. This includes working with local partners to manage warehouses, distribute medical supplies, and provide health services in hard-to-reach areas.
About EU Civil Protection and Humanitarian Aid
The European Union Civil Protection and Humanitarian Aid Operations department (DG ECHO) was created in 1992 as an expression of European solidarity with people in need across the world. The department first started as the EU’s humanitarian aid office. We have been providing humanitarian assistance for over 30 years, with the help of our field network and humanitarian partners. The EU’s humanitarian work is guided by the humanitarian principles grounded in international humanitarian law (humanity, neutrality, impartiality, and independence).
Media contacts:
Halah Kabash,
Mrinalini Santhanam,
Lana recovers: strengthening health services in Syria’s displacement camps
Lana sits safely in her father’s arms after recovering from meningitis in Aleppo. Photo credit: WHO26 August 2025, Aleppo, Syrian Arab Republic – Three-year-old Lana has never known life outside of conflict. Born in northern Aleppo after her family fled violence, she has grown up in a crowded displacement camp where families share tents, clean water is scarce, and the risk of disease is high.
Her father still remembers the night her fever spiked.
“We were terrified and worried about her. At first, we thought it was just a simple illness and tried to give her home remedies. When she didn’t improve, we took her to a nearby hospital,” he recalls.
There, doctors diagnosed Lana with meningitis – a dangerous infection that can be fatal without urgent treatment. She was admitted immediately and placed under close observation. For 14 days, she received intensive care, including medication to control her fever and rehydration to strengthen her fragile body.
“The team was very cooperative; they answered all our questions regarding the treatment and even gave us clear instructions on how to prevent such cases in the future,” her father says.
Lana recovered. She left the hospital holding her father’s hand, ready to return to her tent in the camp, her life no longer under immediate threat.
Building stronger protection against disease
A technician prepares samples for testing at an EWARN laboratory supported by WHO. Photo: WHOLana’s recovery is part of wider efforts to strengthen health services in Syria’s displacement camps and prevent the spread of infectious diseases. With generous funding from the European Civil Protection and Humanitarian Aid Operations (ECHO), WHO and health partners have been supporting Syria’s disease early warning system (known as the Early Warning, Alert and Response Network, or EWARN) – a network of health facilities and laboratories that tracks illnesses, verifies alerts and helps stop outbreaks before they spread.
“Our role doesn’t stop at treatment – we visit families every week to look for missed illness cases and make sure children like Lana are not overlooked,” explains a health worker with the Assistance Coordination Unit (ACU), one of the health partners WHO works closely with on the early warning system.
“In just 2 months this year, almost every sentinel health facility in Idlib and Aleppo reported regularly on common illnesses such as diarrhoea, measles and meningitis. Our teams were able to verify alerts within a day and make nearly 200 visits to health centres to support staff. This vigilance means suspected outbreaks can be caught early and families are better protected,” says Rosa Crestani, Team Lead for the WHO Field Presence Office in Gaziantep, Türkiye.
During this period, health workers tested 90 samples from people showing symptoms of serious illness. Nine measles cases and several influenza cases were confirmed quickly, allowing measures to be taken before the diseases could spread further. In most cases, results reached doctors within 2 days, giving them crucial time to protect vulnerable communities.
A healthier future within reach
A technician carries samples for analysis at an EWARN laboratory supported by WHO. Photo credit: WHOBy supporting Syria’s disease early warning system, the project ensures that suspected cases like Lana’s can be detected, referred and treated before they spiral into outbreaks. In parallel, health teams supported under the project visit camps regularly to identify early warning signs, making sure vulnerable families do not slip through the cracks.
This lifeline will continue. Thanks to renewed ECHO funding, support for the early warning system in Idlib and Aleppo will run until the end of 2025, helping Syria to maintain vital surveillance and response capacity during a critical period of transition to a national integrated disease surveillance and response system.
As Syria takes steps towards recovery after 14 years of crisis, stories like Lana’s show the importance of investing in disease surveillance and early response. Each child who regains their health is a reminder that a more resilient, healthier future for Syrian families is within reach.
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