Paramedic Borhan Jasem Kleeb, 33, participates in a practical session during training. Photo: WHO/Mrinalini Santhanam24 February 2025, Aleppo, Syrian Arab Republic – In a busy hospital in Azaz, northern Aleppo, Borhan Jasem Kleeb takes a short break between training sessions to share a story that shaped his life. In 2012, while rushing to the scene of an airstrike in Homs, his ambulance was hit. He hurt his shoulder badly, an injury that still troubles him.
“That day changed everything for me. It made me realize that I wanted to spend my life helping others in emergencies,” says Borhan.
Originally from Homs, Borhan lost his entire family during the 2011–2014 siege of the city. Moving to Azaz, northern Aleppo, gave him a fresh start. Now 33, he works with Syria Relief and Development (SRD).
“I’m married now and have 4 children. They help me see things differently and keep me going,” he says.
One moment during the 2023 earthquake stands out for him. He found a 2-year-old child trapped under rubble, still in his mother's arms. While the mother didn't survive, the child did. “The child turned out to be my friend’s son. While grieving the loss of a close friend's wife, saving the little one brought hope.”
Borhan’s job is challenging on many levels. Last year there were 84 attacks on health care across Syria, of which 77 occurred in November and December. The attacks damaged health facilities and disrupted supplies.
“The airstrikes didn’t spare our ambulances. We often made do with what we had, but health partners worked together to make the most of limited resources, ensuring critical services continued. Even with shortages, we kept ambulances running,” Borhan explains.
Paramedics during a practical session in the training. Photo: WHO/Mrinalini SanthanamAfter 14 years of conflict, Syria's health system struggles with limited funding for ambulance services and gaps in coordination and referral systems, making it hard for patients to access timely care.
To address these gaps, WHO supports emergency services across the country. Of the more than 200 ambulances in northwest Syria, WHO currently supports 27, and backs the Referral Desk in northern Aleppo, helping streamline patient management and coordination, enabling faster treatment.
Recognizing the need for continuous support for paramedics, WHO has focused on enhancing critical skills such as lifesaving care, managing mass casualty situations and providing trauma care before patients reach hospital. WHO began by training 7 paramedics in northwest Syria who then passed on their knowledge to 80 more paramedics, expanding the impact.
Ahmed Jakmour, a paramedic in his thirties who works with SRD, says the training isn’t just about new techniques but building confidence.
“This training has helped us respond better during emergencies, especially when someone has a heart attack. We've learned how to use defibrillators more effectively and how simple things like the right head position can make a big difference in helping someone breathe,” he says.
Trainers from Medivac Frontline have been central to this effort.
Trainers conducting a session on neonatal resuscitation. Photo: WHO/Mrinalini Santhanam“Despite the challenges they’ve faced, the paramedics were eager to learn and adapt new knowledge to the Syrian context,” says Fergus Beeley, CEO of Medivac Frontline. “Watching these dedicated paramedics apply their new skills effectively is truly rewarding. Their commitment is to improving emergency care across Syria.”
In 2025, WHO will continue to support Syria’s health system, focusing on essential health services and working with the Ministry of Health. Building on lessons learned in Aleppo and Idlib, WHO also looks to expand emergency preparedness efforts in the northeast, including training paramedics to handle trauma and manage patient referrals during crises.
Borhan is hopeful about the future. “This training is helping us save more lives. We’re learning skills that really matter in emergencies and it means our communities will get better care when they need it most.”